You've reached the facial recognition step of KYC, and no matter how many times you try -- blinking, turning your head, opening your mouth in front of the camera -- it keeps failing. This problem is more common than you'd think. There are many reasons for facial recognition failure, and the right fix depends on the cause. If you're registering for Binance, you can start through register on Binance. Facial recognition success rates are typically higher on mobile than desktop, so we recommend downloading the Binance App to complete verification.
Lighting Issues
Facial recognition is very sensitive to lighting. Too dark and facial details can't be captured; too bright or backlit causes overexposure. The ideal environment is a well-lit indoor space with front-facing light, such as facing a window or desk lamp.
Avoid doing facial recognition in direct sunlight, and don't operate in a dark room lit only by your screen. If it's nighttime, turn on a lamp that shines directly on your face from the front.
Camera Issues
If your phone's front camera has dust or fingerprints, image clarity will suffer. Wipe the camera with a soft cloth before trying.
If your phone is very old, the front camera resolution might be too low. If possible, try with a phone that has a better camera.
On desktop, many laptop built-in cameras perform poorly. If it keeps failing, switch to the mobile App.
Accessories and Obstructions
Glasses, masks, hats, earphones, and other accessories can all affect facial recognition. Remove everything and leave your face fully exposed.
Bangs covering your forehead can sometimes cause failures too -- push your hair back to reveal your full face.
Movement Coordination Issues
Facial recognition typically asks you to perform several actions like blinking, opening your mouth, or turning your head left and right. These actions need to be clear and deliberate but not exaggerated.
A common problem is moving too fast or too slow. The system has a detection time window -- too fast and the system misses it, too slow and it times out. Follow the on-screen prompts at a natural pace.
Also keep your face centered in the frame. Don't be too close or too far from the camera -- about arm's length is usually right.
Network Issues
Facial recognition requires real-time video data upload to the server for comparison. An unstable network can cause transmission failures. Make sure your connection is stable -- WiFi is better than mobile data.
If you're using a VPN or proxy, try disabling it before the facial recognition attempt. Network routing can sometimes interfere with the verification process.
Mismatch Between ID Photo and Live Face
The system compares your live face against the ID photo you uploaded earlier. If your ID photo is many years old and your appearance has changed significantly, the comparison may fail.
In this case, contact Binance support and submit a manual review request, uploading a recent ID photo or selfie to assist verification.
Attempt Limits
Binance limits the number of facial recognition attempts. After too many consecutive failures, the system temporarily locks the verification function, and you'll need to wait before trying again. So don't blindly retry -- troubleshoot the issues listed above first and prepare properly before your next attempt.
If you still can't pass after multiple attempts, contacting support for manual review is the most reliable approach.
Summary
The main causes of facial recognition failure are lighting, camera quality, accessories/obstructions, movement coordination, and network issues. Using the mobile App in a well-lit environment gives the highest success rate. If it truly won't work, contacting support for manual review is another way to complete verification.