You've submitted KYC multiple times and it keeps getting rejected -- that's certainly frustrating. Don't give up though -- the vast majority of KYC failures are fixable small issues. Let me outline the most common failure reasons and their solutions.
Make sure you registered through a proper channel. Register on Binance to create your account. KYC verification works better on mobile since the camera quality and facial recognition are more convenient. Download the Binance App to complete verification in-app.
Reason 1: Poor Photo Quality
This is the most common cause. Blurry, reflective, or partially obscured ID photos prevent the system from reading the information correctly.
Solution: Take photos in a well-lit but non-glaring environment. Don't use flash -- it's the primary cause of glare. Place your ID flat on a solid-color surface (dark backgrounds work best) and photograph from directly above. Ensure all four corners are in frame and all text is clearly readable.
Reason 2: Facial Recognition Failure
Liveness detection fails in poor environments. Backlighting, wearing glasses, dark images, and busy backgrounds can all affect recognition.
Solution: Find a spot with front-facing light. Remove glasses and hats. Use a plain-colored wall as your background. Keep your phone steady and follow the system prompts (blink, turn head, etc.) -- don't move too quickly.
Reason 3: ID Info Doesn't Match Registration Info
The name entered during registration doesn't match the name on your ID. For example, registering with an English name but the ID shows a Chinese name, or the name order is reversed.
Solution: Ensure the name you entered during registration exactly matches your ID. If you made an error, the KYC page usually allows corrections. If not, contact support.
Reason 4: ID Already Used
Each ID can only verify one Binance account. If you previously verified another account with the same ID, it can't be used again.
Solution: If you have an old account but forgot the password, use the password recovery feature to restore it rather than creating a new account. If you truly no longer need the old account, contact support to cancel it first, then use the same ID to verify the new account.
Reason 5: Expired ID
The submitted ID or passport has passed its expiration date.
Solution: Resubmit with a valid, unexpired document. If your ID is expired and being renewed, try using your passport for verification instead.
Reason 6: System Busy
Sometimes it's not your problem -- it's Binance's system being overwhelmed. This especially happens when large numbers of new users flood in.
Solution: Wait a few hours or try the next day. Avoid peak times for submissions.
The Ultimate Solution After Multiple Failures
If you've tried multiple times and still can't pass, contact Binance online support directly. Provide your UID and explain the situation. Support can open a manual review channel where a real person reviews your materials instead of the automated system, significantly increasing the approval rate.